ClarityIQ Privacy Policy

Last updated: October 1, 2026

ClarityIQ is a Shopify app operated by ComplyIQ LTD ("we", "us"). ClarityIQ analyzes a store's refunds and return reasons and suggests changes to product descriptions that could prevent returns. This policy explains what personal information ClarityIQ processes when a merchant installs it, why, and what rights merchants and their customers have.

Our role

For data about a merchant's customers, the merchant is in control of that data and we process it on the merchant's behalf, only to provide ClarityIQ. For data about the merchant's own account, such as the store email address, we are responsible for it.

What we collect

Data	Source	Why
Store domain, store name, store email address and currency	Shopify Admin API	To run the app, manage billing and send weekly reports
Order lines from the last 60 days: order ID, product ID, quantity and order date	Shopify Admin API	To calculate return rates per product
Refunded line items: order number, product and variant, quantity, refund amount and date, return reason, and notes written by the customer or merchant about the return	Shopify Admin API	To find why products are returned
Product titles and descriptions	Shopify Admin API	To suggest, apply and revert description changes
Subscription status	Shopify Billing API	To manage the trial and subscription

ClarityIQ does not collect customer names, email addresses, phone numbers or postal addresses. Return notes are free text, so a customer may include personal details in them. We process those notes only as described here.

How we use it

To calculate return rates and group return reasons into patterns.
To generate a diagnosis and suggested product description with AI.
To apply a suggested description to the merchant's store, only when the merchant clicks Apply, and to revert it on request.
To send the merchant a weekly email report, which they can turn off at any time.
To manage billing and prevent abuse of the free trial.

We do not sell personal information, use it for advertising, or use it to make decisions about a merchant's customers.

Service providers

Provider	Purpose	Data shared
Anthropic, PBC	AI analysis of return reasons and product descriptions	Return reasons and notes, product titles and descriptions, return statistics
Railway Corp.	Hosting and database	All data ClarityIQ stores
Resend, Inc.	Sending weekly report emails	Store email address and report contents
Shopify Inc.	App platform and billing	As set by Shopify's own terms

These providers are located in the United States, so data may be processed outside Canada. They process it only to provide their service to us. Anthropic's commercial terms do not permit it to train models on data sent through its API.

Retention and deletion

Order and return data older than 60 days is deleted on each sync.
When Shopify asks us to delete a customer's data, we delete that customer's orders and returns.
When a merchant uninstalls ClarityIQ, Shopify asks us to delete the store's data 48 hours later, and we delete all of it.
To stop the free trial being reused, we keep a one-way hash of the store domain and the trial end date after deletion. It cannot be turned back into the domain.

Security

All data is sent over HTTPS. Shopify access tokens are encrypted with AES-256-GCM. Access to the database is limited to the app. Webhooks from Shopify are verified before they are processed.

Your rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws, you may ask to access, correct or delete personal information we hold about you, and you may withdraw consent. Customers of a store should contact that store first. The store can request their data or its deletion through Shopify, and we respond to those requests. You can also contact us directly at the address below. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada.

Changes

We will update this page when our practices change and change the date above. For significant changes we will notify merchants by email.

Contact

ComplyIQ LTD
Privacy questions: r.edwards@complyiq.ca